Rockwall’s Trusted Foundation Repair Company
Social Rating
4.9
Based on 221 reviews
Fortress Foundation Repair Systems
4.9
Jeff Ryan
20:00 04 Nov 19
My name is Jeff Ryan and i have been the mortgage business for almost 30 years. I have worked with numerous foundation companies stretching from Texas to California. Cathy Hood with Fortress Foundation was by far the best experience from a foundation company that I have ever had. She was attentive to all of my questions and FAST!!! She text me at 10:30pm to give me vital information that I needed for next day. Lastly, her follow up was FANTASTIC! She made sure we got what we needed and that my client closed on time. I highly recommend Fortress Foundation and Cathy Hood.
Ellen Frost
23:30 30 Oct 19
We highly recommend Fortress Foundation Systems. After noticing signs of a foundation problem we contacted a structural engineer and requested quotes from several foundation repair companies based on his recommendations. We chose Fortress based on the many positive reviews. Our field engineer Chris Kennard and our foreman, Rene, were involved in every step of the repair process and kept us informed along the way. We experienced very little additional damage to our home due to the repair process. Just be aware the limited warranty is not automatic. Should plumber find any leak to your water/sewer system, even if it does not affect area work was done, you will not get the warranty.
Anthony Roberts
19:41 20 Oct 19
They were awesome. . I called them after I had a bigger and well advertised company out and do a study on my foundation which wanted 23,000 to do all the repairs and fortresses told me to hire a outside engineer before using anyone so I did I paid one $400.00 to do the hole house again and he said the foundation was level and fine and where I had door problem with add on that if I was to put rain gutters on their and also had all the other rain gutters spill out farther from my home foundation I wouldn’t need to do anything else. So what a blessing to have an honest Company tell me what to do that saved me a hole lot of money. Gutter people came out 2 days later and fixed everything to the Engineears request and said I wouldn’t have any more problems since I wouldn’t have any more water flooding to cause the movement on our addition of our sitting room and full handycap bathroom addition. Thank God we listen to them and got a Engineer out here or we would of really been ripped off . Thank you and God Bless. We would of really been stuck in debt we couldn’t afford at our ages and income. Thank youThe Roberts Family. I also told my kids, and grandkids about the problem and solved .
Rachel Boelens
18:45 26 Sep 19
We called Fortress to get a quote for fixing the drainage system around our house that was damaged by an new septic system install. Chris Kennard was extremely professional and informative. When they came out to do the repair the whole crew were so nice and respectful. Chris stayed throughout and made sure everthing was done correctly. And the best part, after completion, the project came in $300 under the quoted price! Appreciate their honesty and service.
Brittney Rogers
16:03 03 Sep 19
Cathy came out to check our foundation after our back door had been sticking. She was so friendly and walked me through the whole inspection. Luckily our foundation checked out in good shape and it's just from the long dry spell we've had causing our door to stick. I appreciate the free inspection and the peace of mind knowing our foundation is ok.
Denise Brewster
17:59 02 Sep 19
From start to finish, these guys were GREAT ! Cathy, Rene & April and the whole crew are just amazing people ! Had received about 8 estimates all over the board. These guys came in about 1/4 of most of the estimates, and completed the job in a timely manner. Very happy customer !!
hello you
15:00 29 Aug 19
We are in the process of buying a house and fortress foundation worked with our schedule to make sure we were taken care of during our option period. They didnt find any issues that were concerning as far as the structural integrity at this time. We were looking for someone to look at the foundation due to a rise and fall findings of the foundation. We called Fortress foundation because of their reviews about there customer service being great which is an understatement. We were told in layman's term what could be causing the issues and what we can do to confirm. They also gave solutions to the problems depending on which would be the issue. Thank you for your amazing customer service.
John Sundara
21:31 20 Aug 19
Incredibly professional, and lifetime warranty provided. It was just great to work with them. I didn’t feel like I was just another number customer trying to get a job done.
Hunter Greenslate
06:02 10 Aug 19
Jessica Burns
10:54 07 Aug 19
Worked with this company and it’s representative Chris Kennard and cant speak enough how much he cared about us and our project. Great work and great attention to detail. Would definitely recommend.
Tom Hughes
21:11 14 Jul 19
Francesca Alexander Hoffpauir
14:54 12 Jun 19
Fortress was great from beginning to end! We'd recommend them for anyone needing foundation repair - - friendly, transparent, and efficient! They are truly passionate about customer service as well as foundation repair. Thank you for everything!!
Martha Dempsey
13:06 25 May 19
Another foundation claimed there was a problem with the house I am listing with little explanation. Chris Kennard arrived on time, gave us a real education about Civil Engineering specs. He did a full survey and found the house was in full compliance. April in the front office was also wonderful!
Wayne Wagner
20:14 13 May 19
These people are top notch! I called 4 Foundation companies and then hire my own structural engineer. He laughed at the estimates I got with all the extra work that wasn't needed from the other companies. He then suggested two other companies, Fortress Foundation was one of them. So after having a total of 6 Foundation companies look at my property Fortress Foundation earned the work hands down.That has been a number of months ago now and I can tell you I'm just as happy with the work they did now as the day they finished.
Saint X Of All Time
19:06 02 May 19
Wow. Fortress Foundation was the third of three companies that we had to come to our home within the last two days to see if we needed any necessary repairs done. The first two, which weren’t horrible, said that we definitely needed to invest thousands into our home, which is currently only 10 years old. Cathy came out, assessed the situation very thoroughly and gave an honest opinion, stating that she wouldn’t recommend having any work done to it at all. How often does that happen? For the most part, never.... She was extremely nice and professional. I would highly recommend this company.
Ceterra Mitchell
19:48 20 Apr 19
Of all the people who have fallen through or not shown up, Chris Kennard came when he said he would! He reassured me that he was not here to sell us anything and he explained what he was doing. He was quick and he was kind to our family! I have been disrespected so many many many times before and I almost cried when he left! I will be calling Fortress no matter where I live!
Melat
19:09 11 Apr 19
Great customer service! We had noticed a few cracks around our garage area and wanted to know if we had any foundation problems. Found Fortress online and called them because of their reviews. Chris K came out to inspect our house and checked everything. He is polite, very helpful, friendly, and honest. He told us the foundation is within the acceptable standard range and isn't a concern right now. He is very informative and suggested us a few things that can help maintain the foundation. What an honest guy and great company!
Brad Parker
14:08 03 Apr 19
We were so impressed with the service provided by Fortress. We called them last minute and they worked hard to get a specialist to our house as soon as possible. We wouldn't hesitate to use them again in the future and will definitely recommend them to friends and family. Thanks again for the great service Fortress!
Mark H
03:43 23 Mar 19
Affordable company with great people. Mike came out to assess our situation. He is very personable and helped to ease our nerves and explain the processes involved. They came out, worked quickly, and were willing to work with us on the payment. We would recommend them to anyone.
Brant Downing
23:10 20 Mar 19
I like to say Thank you all for the hard work that you guys provided for us!!! They had there Challenges, but they got the job done!!! Thank you again!
Michael Turner
04:05 12 Mar 19
I wasnt sure what to expect, but the Fortress crew showed up exactly when they promised and did a thoroughly professional job. The final engineer's inspection found that the results met or exceeded specifications in all areas of the house. I would definitely recommend Fortress Foundation to others.
Joe Demain
23:29 10 Mar 19
Excellent communication, strong engineering suggestions, nothing but the best advice.Definitely the best in the business.
Jenny Messimer
14:00 09 Mar 19
Tasha Wright
21:51 01 Mar 19
Amazing customer service! Cathy has been amazing and the workers were very nice and efficient as well (even in the cold). They kept us informed throughout the entire process. Several other companies wanted to charge an arm and a leg. I highly recommend this company if you are needing your foundation to be leveled.
sr b
03:17 23 Feb 19
These guys are the best and are very responsive. They are punctual, polite, and have a strong work ethic. They put the customer first. Their pricing is very competitive. And they helped me navigate a difficult situation with the engineer I hired and went above and beyond In their customer service. I highly recommend their service.
Andrea Starnes
18:30 21 Feb 19
We called Fortress Foundation because we had noticed some cracking in a few spots in our home and braced ourselves for expensive foundation repair. Chris came out and checked everything and let us know that he actually wasn't concerned, but that he could come back out to double check everything in a few months once everything is dry. He could have easily taken advantage of the fact that we were expecting work and he didn't, which is why I will call them again if I ever have concerns in the future.
Andrea Starnes
18:29 21 Feb 19
We called Fortress Foundation because we had noticed some cracking in a few spots in our home and braced ourselves for expensive foundation repair. Chris came out and checked everything and let us know that he actually wasn't concerned, but that he could come back out to double check everything in a few months once everything is dry. He could have easily taken advantage of the fact that we were expecting work and he didn't, which is why I will call them again if I ever have concerns in the future.
Lindsey Fiegelman
16:20 19 Feb 19
I am blown away by the service and customer service FFRS has provided. I would recommend them to anyone.
Deborah Weber
15:46 14 Feb 19
They told me to get an Engineers report before getting estimates from Foundation companies.I did and was told I didn’t need any foundation repair. Saved me $4300. (Minus the fee for the Engineer). Was so relieved and happy I was told to get the report!
kimipoo Howard
21:16 06 Feb 19
I don’t know why I waited so long to write this review, but better late then Never. In October of 2018 we listed our house for sale. We needed foundation work and had already received several quotes. Then Michael Mercer came into our lives with his awesome personality and honesty about how much work needed to be done, how long it would take and how much it would cost. We were hooked from there. The company took excellent care of us from beginning to end. The office staff was super friendly and kept the communication lines open about the process. Once the work started, I got sooo scared my house would fall apart ( even tho Mike assured me in the past that it wouldn’t) I ran outside and yelled for the workers to stop. The head person in charge of the project ( his name slips my mind) came inside and re assured me that the sounds I was hearing was normal and promised me he would not lift my house no more then what was needed. My house was 30 years old. Once the work was complete, Mike came by and helped us make sure everything was done to standard and it was. There was minimal interior stress to the house. Nothing that could not be fixed quickly so we could get the house sold and the completed work was fantastic. I would highly recommend Fortress for any foundational repair. 👏🏾👏🏾👏🏾👏🏾
Jason Rodriguez
03:26 29 Jan 19
Excellent service, prompt and knowledgeable. Took the time to explain what i thought I was seeing so i had the same understanding. Problem solved.
Colton Lynch
20:41 22 Jan 19
Fortress Foundation was great to work with. They communicated excellently throughout the entire process. I would highly recommend Fortress Foundation to any one else. Excellent service and quality. Thanks!
Todd Triplett
21:12 17 Jan 19
Hayden and his team are extremely responsive, timely, and honest in the work they do. The company also 100% honors its warranty. The pier and beam foundation on my home was repaired by Fortress prior to me purchasing it in 2015 and the warranty transferred over to me at the time of sale. Some of the steel piers later needed to be re-pressurized and Fortress quickly came out and fixed the issue under the terms of the warranty. This company is honest and acts with integrity, which is so hard to find nowadays when working with a contractor. I would highly recommend Fortress to anyone considering residential foundation repair.
Eric Lange
18:08 15 Jan 19
Very ethical, capable and transparent foundation repair company. Overall a great company to work with, I would highly recommend.
Darlene Grooms
17:20 09 Jan 19
Excellent foundation service from start to finish. Restored our home to original shape. No surprises and great pricing. Crews work was superior. Micheal Mercer excellent customer service.
Greg Rogers
15:56 03 Jan 19
I had no idea the process or how to repair foundation issues - I went online and found Fortress based on the reviews. Very glad I did. They walked me through everything I needed to do - and what they were going to do. Helped me along every step of the way. Always answered any questions I had and treated my home with respect as they did their work. Highly recommend them! Fingers crossed I never have to deal with foundation issues again, but if I did I will go back to Fortress.
Stephan Monreal
18:28 28 Dec 18
LILY WU PARK
16:10 28 Dec 18
From day one April picked up the phone very courteously and she sent Michael to inspect our house. Michael has been very helpful and honest to work with. The repairing crew members were professional and working hard to complete the work efficiently. Overall, we had a very good experience to work with Fortress Foundation Repair Services and we are very impressed with their service.
Al Yamoah
17:39 21 Dec 18
This is THE company for comprehensive foundation repair. The value they provide is not only in workmanship, but also in educating you the homeowner on the problem, the solution, and the ongoing maintenance. They truly set our house up for long-lasting, fully-warranted success. Foundation - repaired. Drain - installed and operational. FULLY WARRANTED. Many "foundation companies" will set home owners up for instant failure by failing to disclose so much key information like the importance of both an actual structural engineering report from an engineer PRIOR to repair and a static plumbing test PRIOR to repair. Fortress is more than just a foundation company. They are the gold standard for comprehensive foundation remediation and their name is exactly what they will make your home.
Albert Yamoah
17:37 21 Dec 18
This is THE company for comprehensive foundation repair. The value they provide is not only in workmanship, but also in educating you the homeowner on the problem, the solution, and the ongoing maintenance. They truly set our house up for long-lasting, fully-warranted success. Many "foundation companies" will set home owners up for instant failure by failing to disclose so much key information like the importance of both an actual structural engineering report from an engineer PRIOR to repair and a static plumbing test PRIOR to repair. Fortress is more than just a foundation company. They are the gold standard for comprehensive foundation remediation and their name is exactly what they will make your home.
Carla Miller
19:27 18 Dec 18
I would recommend fortress foundation to everyone! We were dreading having to get the foundation repaired. You sometimes hear horror stories. Well not with this company. They were prompt, honest, did what they said they would do, and were reasonably priced. Our foundation is now perfect. The customer service is top notch!! I would definitely make the same choice again if needed.
Lesa Frawley
18:48 08 Dec 18
I can't say enough Amazing things about Cathy with Fortess Foundation, she is a guardian angel. I had already been taken advantage of by a previous foundation and remodel company and was at a loss cause I still couldn't live in my house. Cathy came out the day after I called, walked me through everything, had me laying on the ground looking under the house and explaining what I was seeing and what would need to be done. She not only listened to my horror story but reassured me that We could fix it. The crew that did the work was great, I stopped by and the site manager talked through status with me and what was being done. When the work was finished Cathy still went out of her way to help my find reliable trustworthy contractors to finish the remodel work I still need done to be able to move in. I cannot say enough or sing the praises of Cathy and Fortess Foundation they are more than just a business but Amazing human beings.
Sara Blackwood
17:25 08 Dec 18
The crew from Fortress Foundation did a great job repairing and lifting my pier and beam foundation. They replaced 8 piers and a support beam the length of my home in two and a half days. Their costs were competitive, the communication with everyone involved was impeccable, and they left my property looking better than it did before they arrived. Very pleased working with FF and would look to them for any other foundation needs if I switch homes in the future.
Matt McCombs
16:34 06 Dec 18
Quick responses. Great service. Reasonable rates. Would use again!
Gaynel Richie
21:11 19 Nov 18
Best foundation company I've ever used! It was also my first choice after interviewing four other companies to repair my foundation problems after noticing a crack in the floor running from one end of my house to the other. Michael came out to assess our situation and spent all the time we needed explaining the root of our problem and options for repair. We chose Fortress based on their excellent Better Business Bureau rating and Michael's professionalism, understanding of our needs, reviews from past customers and his honesty. The repair team arrived promptly on the scheduled day and worked diligently until the job was complete. Michael showed up with the team to explain the process, again, and answer any questions we had. Some of the cracks we had noticed even closed up after Fortress fixed my foundation. Michael has since followed up to make sure everything is OK and we are satisfied with their service. Couldn't be happier!
Lanita Pierson
04:27 16 Nov 18
I’m a local Realtor and today they really helped me out on a potential home for one of my Buyers
Jon Gill
04:53 05 Nov 18
Awesome Company, they were very flexible with the schedule. It was thunder storming the day off my appointment, they were able to come the very next day and do all the work. They did a great job and were very friendly. Would definatly recommend this company to everyone!
Julie Ballantine
04:19 02 Nov 18
My clients rely on excellent referrals for every aspect of their home beginning with the foundation. There is NO company out there like these guys and I proudly recommend Fortress. They are honest, do excellent work and my clients love them! I do too!! They did a great job on my home. Hands down, good people - extraordinary company.
Susie Lewis Varner
03:39 28 Oct 18
They were so helpful when we were having settling issues. We had been told by 3 different companies that we needed our foundation ripped up & peers put in. We were told about Fortress by a neighbor and decided to call them. They brought two different engineers out and checked our house with a fine tooth comb. They told us we did not have foundation damage, but drainage issues. They worked with us and our insurance company, added French drains & gutters! Done! Saved us a lot of headaches and $.
Brian Salcedo
09:26 23 Oct 18
What I love about these guys is their humility and emphasis on hard work. It is rare to find both in the same room. The cherry on top...they are extremely knowledgeable. It is my absolute honor and privilege to recommend them.
Derek Lane
13:34 11 Oct 18
Extremely impressed with Fortress Foundation. We needed piers for an addition that was sinking. I called and Hayden was out the same day for an inspection. His crew was out 3 days later. They did excellent work, finished the same day, and cleaned up all the mess. Great company, competitive pricing. Would definitely recommend to others.
Penny Murray
01:19 11 Oct 18
Fortress foundation was a great company. They did inside & outside piers at our home. They cleaned up after themselves and worked in a very timely manner. The men that came to the house were all very nice & respectful. The process itself is not fun but they try to help you feel as comfortable as possible. Our house is perfectly level again. Feels good not to worry anymore.The were also reasonably priced! Thanks fortress!
Jennifer Nguyen
22:11 10 Oct 18
We knew we needed foundation work, but we were so nervous because we knew nothing about it. So many companies want to take advantage of you and just "sell" you. Cathy was a true gem. Treated me like family from the get go. She answered all of my questions and took care of everything. The work was done professionally and they were kind and explained everything they were doing. We are so pleased with the end result and thankful we didnt go with anyone else. Thank you for going above and beyond and making this process as painless as possible!
goga life
16:05 09 Oct 18
Michael from fortress foundation from the beginning made me feel very comfortable, informed me of various pier types and thoroghly examined the house for elevation on his own even though I had engineers report. He was very responsive to my texts and phone calls. Which was a welcome change from another foundation company that was very hard to get ahold of. I am satisfied with the work Fortress has done on my house , they even filled up most of the cracks in the brick all around my house as a bonus from their work. I recommend them for your foundation work. The structural engineer after checking the house for new numbers said they did a good job. So I am satisfied customer.
Bryan Weber
18:52 03 Oct 18
Mike is a great guy. I had 2 other foundation repairmen come out to inspect my foundation. Of the 3 inspections 2 repairmen said I didn’t need pilings. Mike was one of those that said I didn’t need any repairs or pilings. He said as long as I watered my my foundation I shouldn’t have any trouble. He said the expansion gap for the brick, in time, might close up. But every where he measured, my foundation was not more than a half inch off. That is the same as one of the other repairmen said also. Mike did recommend rain gutters. I will be looking into that very soon. I think Mike is a great guy!! Thank you,Bryan W
Christine Dietz
18:17 23 Sep 18
After receiving a recommendation from a trusted friend, I contacted Cathy at Fortress Foundation. She was helpful, respectful, and informative about the current condition of my foundation. She examined the house and addressed my concerns. She showed me some areas to continue monitoring and informed that at present there is nothing wrong with the foundation. Thankful to have been provided with this recommendation.
Solomon Bachman
16:58 20 Sep 18
Michael came out and checked the deflection on our foundation to confirm that it needed to be serviced. His communication was excellent and we found that we probably needed to add some piers. Michael explained the process and recommended some structural engineering firms that would provide a 3rd party report of the work needed on the foundation. Instead of using in-house engineers Fortress uses the 3rd party engineers so that you as a homeowner know for sure that you are not being sold solutions you don't need. Michael worked with me to schedule the required repairs as outlined by the engineer and explained what would take place. The repairs were completed on time and to a very high standard. I am extremely happy with the foundation work provided by Fortress and it was a pleasure to work with them. I would definitely recommend them to everyone!
Thomas Bouras
17:32 12 Sep 18
Professional, prompt, and practical are the best was I can describe my family's experience in dealing with Fortress Foundation Repair Systems. They quickly formulated a reasonably priced and high quality solution to our foundation problems that were plaguing an interior tiling job. The staff was respectful, knowledgable, and helpful in not only completing the job, but doing so in a way that allowed us to remain in our home instead of having to book a hotel. If you are in need of foundation work, have confidence in choosing Fortress.
jddevelde
17:47 11 Sep 18
Very professional. Finished on time and cleaned up. Did a good job. I would recommend them.
Gabby Eborall
17:36 07 Sep 18
Very professional, great customer service and top quality work.We highly recommend Fortress Foundations.
Debbie Long
17:05 01 Sep 18
Great communication, tells you what is going on. Great customer service, Not in it just for the money. Could have told me anything to make money, but delivered good news and conservative steps that saved Me money instead. Loved Cathy, made a friend! Can't say enough positive about them. Don't hesitate to use them!
Leo Green
13:23 30 Aug 18
Great service. Fortress did a wonderful job fixing my foundation. The entire process was painless, and the price was right too.They also did a great job cleaning up the area around my foundation after their work. They managed to save the mulch around the side of the house for planting.
Sean McIver
01:11 29 Aug 18
Very easy to deal with, excellent work. You will pay a little more, but the certainty of having an A+ BBB rated business, and the security of having an engineers report is worth it.
Tara Urbanski
16:56 21 Aug 18
This company did a great job fixing our foundation issues. They were quick to address any concerns we had and walked us through the entire process from evaluating our property, to fixing the issues at hand, then following up with a post evaluation. Micheal was spot on with his initial evaluation of our property, which was confirmed from our structural engineering report. The foundation work was completed in one day and post evaluation completed the next day. I would definitely recommend this company to anyone needing foundation work. They were friendly, professional and honest about what needed to be done, with fair pricing. I will also say their employee Micheal went above and beyond to ensure we were happy with the work completed.
Kevin Nix
23:04 19 Aug 18
Choose this company because of there reviews and wasn't disappointed with my choice at all. They had great pricing while offering a lifetime warranty . Awesome customer service and communication from beginning to the end. Michael was great walking us through everything happening , with what was going to happen and what to expect keeping us updated without having to ask. Will refer to family and friends.
Kristen W
18:16 19 Aug 18
What a great experience! Michael is absolutely wonderful, he went above and beyond for us. Fair pricing for excellent work! The crew that came out to my house did an amazing job! I would recommend them a million times over! Thank you Fortress Foundation!
kim rozendaal
23:45 18 Aug 18
Very competitive pricing. They did a great job, worked quickly and efficiently, and cleaned up when finished. Michael was easy to work with and explained the whole process.
Billy Simpson
00:16 16 Aug 18
Very accommodating with my inspection schedule time. Didn’t try to sell me on unneeded work and said they’d be happy to check in later down the road to see if anything changes. In three words, accommodating, friendly, and honest.
JamesTexCol
21:20 09 Aug 18
These guys did a great job. Their bid came in lower than I expected and workmanship was great. Would highly recommend to anyone needing foundation review/repairs. Hopefully I won't need them in the future; but if I do I will definitely use them again.
Brenda Mitchell
00:17 09 Aug 18
My Husband and I put off having work done because we really didn’t want to deal with the hassle. When push came to shove, the work was long overdue. We were lucky enough to call Hayden at Fortress and he made it easy and understandable. I really thank him for how he made it work for us. Definitely above and beyond. Thank you Hayden and the team at Fortress.
Holly Keller
15:44 03 Aug 18
AWESOME! AWESOME! AWESOME!Michael came out and assessed my home, showed me how to look for problems and alleviated my fears of having a problem-I don't have. He could've taken me to the cleaners and I wouldn't have known. However, he just gave me some tips on how to help prevent a problem in yhe future!VERY honest and forthright! I am so happy I called Fortress!
Russell Robertson
14:50 03 Aug 18
I can’t say enough good things about this company and they work they did on my home. Colton led the charge and was a consummate professional from beginning to end. I even had him come check the foundation on the home we were purchasing. No pressure whatsoever and super friendly. I highly recommend Colton and the rest of the team at Fortress.
John Seitzler
21:46 01 Aug 18
Very pleased with Fortress, especially Colton. They treated us great, let us know how everything was going. We live in a 100 year old historic home in Terrell and they were able to lift the interior and stabilize the home. Excellent work! Highly recommend.
Frederic Fiege
17:33 31 Jul 18
Cathy came out the same day I called. Fast response. Very knowledgeable and helpful with tips on how to prevent foundation issues with my home. I would definitely recommend this company.
Jennifer L. Hix
17:20 27 Jul 18
Fortress was easy to work with, has competitive pricing and great communication. They show up when they say they will and work hard. I’m honestly shocked at how easy this process was and wouldn’t hesitate to use their services again. A special thank you to Colton, he always kept me updated so I knew exactly what was going on and was friendly and professional. I really think companies tend to undervalue client communication which leads to frustrated clients and misunderstandings.
Linda Conant
03:30 25 Jul 18
Great company to work with. I dealt with Sarah at office and Hayden. Made me feel comfortable answer all questions and follow up till everything was finished.
Palmer Christopher
00:32 25 Jul 18
Great service, they are competitive in pricing and don’t overcharge. I recommend using a engineer for pier placement, this saved us money as competing bids wanted to place more piers than were necessary for structural stability. Service was courteous and prompt, without a sales job. We obtained 3 bids, fortress won on merit.
Darrel Nguyen
19:16 24 Jul 18
Fortress Foundation helped me do the repairs to my home earlier this year. My home required both interior and exterior piers and Fortress did an excellent job for both. The interior pier installation required going through the floor and foundation. Fortress made sure not to do any extra damage than what was required. I'm happy with their work and would recommend.
Lisa Yoder
20:43 23 Jul 18
From the first contact through the finished job we were very happy with the communication and the work done. The crew was hardworking. The supervisor kept us informed of the work and any changes they needed to make or challenges they had. Michael, the Field Specialist, who estimated the job, was very accessible making sure things were going well and following up with us after the job was finished. We even met the owner when he came on site to help trouble shoot a challenge. I was concerned about the digging that had to take place inside my house but the crew did a great job in keeping things clean and cleaned up nicely when it was finished.
ivantheaggie
15:41 06 Jul 18
I can’t say enough about Fortress Foundation Systems. This company and their employees are what sets folks apart in their respective industry. Colton O’Neill came out and got here exactly when he was supposed to(I’m big on being on time). I’m big on the little things too, so I’ll go over those first. 1. He introduced himself in a very professional and friendly manner. 2. He told me exactly what he was going to do and what he needed from us. 3. He was kind and willing to explain what happens to foundations. 4. He explained the process of what it will take to repair our issue. 5. Nothing major was wrong, but he let us know it might be smart to check in due to one area being slightly lower than the rest of the house. I am very pleased with the manner and respect I was treated with. Colton was a gentlemen and treated us as if we were family. You don’t get that with many other companies, trust me, I am a manager and deal with 100s of people on a daily basis. Fortress Foundation Systems set themselves apart because they understand what the consumer wants/needs! If you ever need your foundation inspected, you won’t go wrong with the exceptional service these folks provide!!!
Lisa McEntyre Borden
21:09 05 Jul 18
Quality work and awesome people.They definitely take pride in the work they do.Thank y’all so much
J Dowden
14:33 01 Jul 18
Crooked house improvements. Excellent company; Fortress Foundation is professional from the top down. Respect and courtesy is channeled to the customer. All answers were satisfied for my ignorant foundation brain. Very happy with this company's operation and employees who give a hoot about their service and customer base. A special shout out to Jeremy and Michael, for going above and beyond in attention to detail that was not expected but, extremely appreciated. They are knowledgeable in skilled trades which carry over into the many aspects of home fixin' uppers! The front door is usable again, WOW! And interior doors do what they are supposed to do again. Thanks again Fortress Foundation.
Jessica Hicks
19:44 30 Jun 18
Michael and his crew were accurate and professional. They did the foundation work in a timely manner and even cleaned up the mess they made outside.Michael followed up after the job to ensure we were satisfied . Great customer service!
Rose
15:47 04 Jun 18
Colton and staff are very professional and efficient. I needed them to come out earlier that what was on their schedule and they made it happen. Thank you for going above and beyond expectations!
Karla Van Syckle
17:10 07 May 18
As a Realtor, I have worked with many foundation companies. Fortress is by far one of the best. My contact person was Brittany Barnett. I have never worked with someone so professional. She was on top of things from the first phone conversation. I would recommend Fortress and Brittnay from now on! Thank you guys!!
Andrew Baxter
16:03 07 May 18
We appreciated the attentiveness from Trey, Colton, and Victor. Colton was on site from start to finish and was able to address some of our concerns with the main support beam running directly under our house. They ended up saving us $1200.00 by resetting the piers and removing the stress placed on the main beam. We are very pleased with the work they did and will recommend them to others. Drew Baxter
Rachael Rossetti
14:01 05 May 18
We had Fortress do a check on our foundation to determine what work needed to be done. Michael Mercer was a pleasure to work with. He gave us an honest opinion and suggestion about seeking out an engineers advice before deciding to do any work. I greatly respect and appreciated his integrity.
JessicaTheTattooed Realtor
15:03 01 May 18
As a Realtor, having someone to recommend my clients call and knowing they will be taken care of, is paramount. This company has taken care of my clients with the same level of service I deliver. I am proud to say they will be taking care of my foundation soon. They are the only ones I trust. Plus, the warranty STAYS WITH THE HOUSE! Brilliant!
Mary Muller
18:02 30 Apr 18
Fortress Foundation Systems was the right company for us! I was extremely busy with work and my own house, however my Dad's house was in need of foundation repair. I spoke with Cathy, showed her the engineer's report, and outlined my desires. She did the rest! She scheduled all the work, followed up with me about progress, and was even able to start a week earlier than expected! The repair crew was prompt, efficient and very courteous. Cathy made the whole thing so easy. I don't think the project would have been completed had it not been for her. She really went the extra mile to see this project through to completion. This company came highly recommended to me. Now I see why! Not only do they deliver quality services, they are a pleasure to work with and care about the people involved in addition to the work they take care of.
John White
00:33 27 Apr 18
My experience with all of the people at Fortress was very positive. From the owners to the Crew Supervisor, Jeremy and the Crew Chief, Andreas, and the other crew, everyone was helpful, courteous and professional. The company was identified by the engineer who originally did my assessment. He gave me 2-3 company names he thought were reliable in DFW. I eventually chose Fortress. They are not the cheapest bid I had, but mid-range. More importantly, they told me what they would do, when and they did it on schedule for the price agreed. You expect that, but seldom encounter it. They met and exceeded my expectations. This is both art and science. With a 50 year old house and Dallas dirt, you cannot predict absolute success. However, these are honest, hard working people who earn their money with trrust and honest dealing. I couldn't ask for more. It takes 4-6 weeks for all the settling to occur and see what the results are. I'm 2 weeks into waiting. But I am satified now that if I do ever have an issue, these folks will address it with the same integrity they displayed thoughout my experience with them so far.
Colton O'Neill
16:56 20 Apr 18
Jeni Adair
19:10 17 Apr 18
Can't say enough good things about this company. Michael showed up today and after thorough investigation about my concerns, he left without selling me anything - only advice for how to solve problem by installing gutters (which they do not sell). Grateful for a company with this much integrity.
Brittany Barnett
12:56 16 Apr 18
Mike Humphrey
23:22 15 Apr 18
Professional. Dan came and looked at the areas of concern and determined no work was needed. Gave me a referral for an engineering firm that I could use in case I still had concerns. Straightforward and honest.
Jason Levi,
13:01 12 Apr 18
Reliable, Rock Solid and Reasonable... Did exactly what was needed at a fair price with a super fast completion...
Mohit Patel
17:32 25 Mar 18
Best foundation company I have found to date. They did foundation work couple of years ago and they did an amazing job. Recently my house needed more foundation work and I used them again - they never disappoint. Cathy is always there to answer any questions that I may have and always there to help. They go above and beyond to make sure you are satisfied with the work that's completed. Customer Service is top notch! Highly Recommended!!!!
Brooke Somers
22:44 01 Mar 18
Fortress did a wonderful job. It was a pleasure working with both Trey and Michael.
Sam Thomas
20:06 01 Mar 18
Trey, the site manager, was very helpful over the phone. He answered all my questions with a level of expertise that I appreciated. I know if anyone has foundation questions they'd love answered over the phone, Trey will do a great job 🙂
Ryan Kaiser
17:38 09 Feb 18
Top foundation repair and drain/irrigation company in Dallas. In an industry filled with bad people these guys are one of the few good companies. They are honest, hard working, and do exactly what they say they are going to do. There is no BS when working with these guys. The quality of their work and quality of materials they use are top notch. Other companies will buy the cheapest materials and equipment possible to make higher margins. These guys do not do that and IMO are completely honest and ethical. The owner Hayden is one of the best people I have ever worked with on a project on any of my homes. He is truthful, punctual, gets the job done quickly and accurately the first time and is not overly expensive by comparison to some of the guys in the industry. He also knows his stuff which is why he comes highly recommended by some of the top structural engineers in DFW. He is easy to talk to and doesn’t BS you at all or try to upsell you on anything that your house doesn’t need. He even suggested we do less on my project to save me some $ because he didn’t think what I wanted to do was completely necessary. Very few people have the morals and ethical standards he does.Additionally his crew is thorough and pays extremely close attention to details related to whatever project they are working on.In and industry full of scumbags (for lack of a better word) similar to the roofing industry, Fortress Foundation sets themselves a part and their customer service and work is unmatched. If I ever have another foundation or French drain issue these are the guys I will use. Can’t rate these guys high enough.
Wayne Bice
17:06 04 Feb 18
Fortress did a great job on my home that other companies wouldn't touch due to some severe structural damage. They showed up and got right to work and finished in a timely manner They were very professional throughout the whole process.
Elizabeth Tyler Loncar
21:47 03 Feb 18
Fortress Foundation was referred to me from 40+ structural engineer as the only company to call for historical home foundation repair to pier and beam home. Great company that stands behind the warranty and repairs slab and pier and beam home. Im especially grateful for the large territory they cover in East Texas, even for small foundation repairs.Feel free to call me 903-288-0910 if you need a personal reference.Thanks Again,Liz
Vio Berari
19:12 31 Jan 18
Great service and very knowledgeable. He came out and was honest with not needing any further work than gutters to fix the small problem. Will use again.
greg sens
16:07 31 Jan 18
I noticed some settling in my home and was very concerned. Other companies wanted thousands of dollars to correct the issue. I was ready to pay then decided to call Michael and am very happy I did! He came out and we had a very long discussion. He communicated clearly that this was normal and I only needed to water my foundation. He helped me understand what was happening with my foundation and it was not necessary for repair. Needless to say I saved a lot of money. And I'm very grateful.
Jarred Bracken
16:21 26 Jan 18
I love this foundation repair company, they are very friendly people and will not take advantage of the average homeowner or realtor when there is a foundation problem. They are honest with the degree of damage and they will give you exceptional service.
Nikalina Herod
16:43 12 Jan 18
We had work done on our newly purchased home this past July, and couldn't have been any more pleased with the quality of work and customer care. 10/10!
Brittany Barnett
16:20 10 Jan 18
There are so many companies to choose from when you need a foundation services. Fortress is by far is the best. They truly care and do the right thing. There are some Foundation companies that just want your money... Not Fortress!!!! They always do what's best for the customer! I highly recommend to anyone!
Mary Eastham
03:54 10 Jan 18
Not only do they do wonderful work, but their customer service is incredible! I’m so happy with the results and I would recommend Fortress Foundations to anyone!
Callahan Slade
15:38 28 Dec 17
I can honestly say they do great work. Would recommend this company to anyone!!
Kimberly Slade
15:37 28 Dec 17
My brother's house was in need of some serious work to the foundation. The work they did was phenomenal, and they did more than could be expected of any company to ensure he was happy. I would highly recommend them to anyone, especially friends and family!
Lori Howell
19:20 12 Dec 17
Honesty and integrity are the pinnacle of the success of this business. I highly recommend Fortress Foundation to anyone!
Lori Howell
18:56 12 Dec 17
Honesty and integrity are hard to come by in the foundation industry and Hayden Nichols has proven that this is the rock that his business stands on. I am in Real Estate and have worked with other foundation companies and I can personally say that anyone who has the opportunity to work with Fortress Foundation will be taken care of down to the very last detail. Highly recommend you get a quote from them if you are experiencing any foundation issues!
Chris Belote
18:04 08 Dec 17
This foundation repair company truly cares about you and your needs. No sales gimmicks. No pushy salespeople. This company is great!
Lisa Broomfield
01:35 08 Oct 17
They should be mindful of their employees actions on social media when acting as a representative of their company. The customer service exec. Made a very distatesful comment about the #LasVegas tragedy, suggested it was Jason Aldeans music that was responsible, and apparently thought this was funny. Even after it being called out as insensitive and callous she responded "chill out" instead of removing it.
Calise Barraque
14:17 07 Oct 17
Best foundation company one could ever hope for! After having a few companies come out to check the foundation at my commercial property and trying to scare me into having to spend $10,000-12,000 to fix my foundation or my building would cave in on itself, I was referred to Fortress Foundation Systems. I was extremely skeptical after dealing with the previous companies that I felt were just trying to make a $12,000 sale. Dan and Hayden with Fortress came out, thoroughly assessed our property, and told me that the foundation repairs weren't necessary (pier & beam) and recommended that we get a 3rd party engineer to provide a report to have for our records. They were punctual, professional, and very helpful. They went over & beyond to help me for zero dollars in return. I strongly feel that they do everything they can to truly help people out, regardless if they make a sale or not. I will use them for any future foundation work for our homes and businesses and refer them to everyone we know. If you want a foundation repair assessment from a company that is 100% honest & has your best interest in mind Fortress Foundation Systems is your company. You can’t put a price on peace of mind, but if you did, Fortress would be your cheapest option.
Alan W
23:23 14 Aug 17
Quite possibly the smoothest and least painful experience we have ever had dealing with a foundation company. The owners were very professional and informed us of where other companies had "over bid" our situation and planned on doing unnecessary work which ended up SAVING US THOUSANDS! I cannot express how truly thankful we were to come upon Dan Toth in our time of foundation crisis. They have earned a life long referral and customer (although we probably won't need work done again for many years to come). If there was an option for a 6th star they would get it!
Wendy Gawlik
15:07 02 Aug 17
I had such a wonderful experience with Fortress from start to finish. Cathy one of the owners worked with me for weeks during the bidding process. I was a recent tornado resident in Rowlett, Tx and I was very skeptical about another large repair cost and who I could trust as far as contractor's to handle such a repair after my house had just been put back together. Cathy was extremely patient, helpful and knowledgeable when it came to foundation repair and what to expect. Once the bid was locked they were flexible when it came to choosing a schedule date for service that was convenient for me. During the 3 day repair process a supervisor was onsite every day and kept me in the loop on what was going to taking place. I have 4 dogs and they were working in backyard part of the house all 3 days. They took extra time in helping me assist my dogs to have their daily backyard break, the guys were just as concerned about their well being as I was. They did a fantastic job from start to finish and I would recommend them to anyone needing this kind of repair. I couldn't have asked for more in a company. Their professionalism shined from the customer service side all they way through to the field work. Thanks Fortress for all that you do for your customer's.
Juli Crosswhite Hurt
13:51 17 Jul 17
Great staff and very responsive! You should give them a call!
C Young
19:43 28 Jun 17
Broken hot water line , house flooded. Pier and beam home . These guys were outstanding to work with. We are very satisfied with the process and the work that was done.
Kandace Fields
14:32 05 Jun 17
After finally taking steps to have the foundation repaired on my 50 year old home, I reached out to Fortress Foundations. I could not be happier with their team! They work in line with Highland Engineering to assure you receive the proper analysis on your home. Cathy and Chip of FFS are pleasant and very knowledgeable in many areas of home repair. They have helped me make decisions which will keep me pleased with my home long after their work is complete. Matt and Patrick, the engineers Cathy sent to my home, were very professional. I feel comfortable that I am getting exactly what my home needs. If you prefer to be seen as a person and not a pocket book I highly recommend Fortress Foundation Systems.
Brenda Cardoza
22:27 01 Jun 17
Had an appointment scheduled for today and they did not show. Received no phone call also. Did not bother to try and call them. It looks like this is not the first time they have done this.
alicia
22:11 31 May 17
DO NOT USE FORTRESS FOUNDATION REPAIR SYSTEMS!!NO SHOW!! Had an appointment for today, NO PHONE CALL, NO EMAIL JUST DID NOT SHOW UPVERY UNPROFESSIONAL WE CALLED BOTH PHONE NUMBERS LISTED FOR FORTRESS FOUNDATIONNO ANSWER AND CAN NOT LEAVE A MESSAGE, BECAUSE CATHY'S MAILBOX IS FULL
Thomas Milstead
04:58 23 Mar 17
After obtaining multiple quotes and asking hundreds of questions, I decided to hire Fortress Foundation to level my home. Company A said I had a drainage issue, Company B quoted two times the needed piers. Fortress informed me that my foundation issues weren't severe and suggested that I hire an independent Structural Engineer to inspect the foundation. They will repair it based on the SE's recommendations. Within a week of the report, Fortress was hired and repaired my foundation. They are a really good and easy company to deal with. I highly recommend them to anyone who needs foundation repair.
Teri Treece
21:12 21 Mar 17
The crew was courteous and efficient. The work was done in a timely manner.
BOSKO KATIC
21:57 03 Mar 17
Fortress foundation really did awesome job on my house,not only that,i didnt feel pressured to do job with them. They were very nice,from first visit,to check calls makingsure everything is good. They even stopped by and gave me gift card for Starbucks month after they did the job.. Now thats really great customer service. I would recommend them to everyone.
Jeff Dutkofski
21:27 03 Mar 17
Dan and team were great to work with. They reworked a job that was messed up by a previous contractor. The repair work looks awesome! Great communication with the entire team from start to finish. Would use again and recommend!!!
Nathan Adams
22:37 01 Mar 17
Fortress Foundation Systems did an excellent job leveling my 2 story home that was about to fall apart (needed 25 piers). Dan and Dan; along with Cathy Jo, took the time to explain and address all my concerns. Not only did they correct my foundation but also installed a French drains system to prevent future issues, and did so all within a reasonable time and price. They were professional and willing to go the extra mile to make sure that every problem was addressed.
Nate Adams
22:22 01 Mar 17
Fortress Foundation Systems did an excellent job leveling my 2 story home that was about to fall apart (needed 25 piers). Dan and Dan; along with Cathy Jo, took the time to explain and address all my concerns. Not only did they correct my foundation but also installed a French drains system to prevent future issues, and did so all within a reasonable time and price. They were professional and willing to go the extra mile to make sure that every problem was addressed.
Diane McDonald
21:34 27 Feb 17
I called on Fortress Foundation when the inspector for a house I was buying suggested the foundation needed further examination. They were prompt in evaluating the foundation and worked with the realtor and me through the sales process. Once I bought the house, they completed the necessary work quickly and professionally.
Chetan Bhasin
01:47 14 Feb 17
Excellent work and very communicative. Even after the sale is done they want you to be happy. I had to call in about transferring the work warranty due to my house selling, very nice.
Michele Gomez
02:38 02 Feb 17
Fortress Foundation did a great job on our foundation. They were a pleasure to work with. Would recommend them.
Tilleri Garland Dillon
22:46 17 Jan 17
Did a great job for my clients. They communicated well with myself and my client. Would recommend to other agents/clients
Michele Dutschke Gomez
20:00 03 Jan 17
We are very pleased with the work Fortress Foundation did on our home. We had to have piers on the inside which I was so nervous about. They were able to get it scheduled quickly and was done on time. We highly recommend them.
Kathleen Gail Hall
04:17 31 Dec 16
We are so pleased with the work Fortress Foundation did on our home. The process was clearly explained and the work was done on time. We highly recommend them.
David Hall
04:14 31 Dec 16
Great experience. Fortress's work exceeded our expectations. Great company. Would highly recommend.
Jake Boldman
23:59 18 Oct 16
Last December, I bought a home that Fortress had done foundation work on and was told there was a transferable warranty. One corner of the house started to sink this summer. I called them, told them of the issue and to be honest, I was skeptical that it would be taken care of. I was wrong. Dan called me and set up an appointment to see what the issue was. While his crew couldn't get to me right away because of all the rain this summer, he stayed in touch, letting me know what was happening and got to me as soon as possible. Very satisfied with his communication and work. Job well done!
Alyssa Travis Wheat
18:03 11 Sep 16
We were introduced to Fortress Foundations through a good friend for a second opinion on our foundation. The previous company we had out told us that we needed $4000 worth of work done to make our foundation right again. So we called Dan and Cathy Jo to give us a second opinion. We are so thankful we did. They came out on a Sunday(amazing!) and told us that there was ABSOLUTELY NOTHING WRONG with our foundation. It's hard to know who to trust your home repairs to, but we're so thankful that we found the honest and trustworthy folks at Fortress!
Janice Wright
17:07 01 Sep 16
Our home was considered totaled due to a tornado, however our foundation was not considered part of the total loss. We had an engineer evaluate it and he said it just needed some minor leveling done before we started rebuilding. Since we had just had the foundation fixed 3 years ago, so we contracted that company to come out and level their piers. After much debate they came out and did an estimate but wanted close to $14,000 to level it using the existing piers. This was how much we originally paid and were devastated that it was going to cost so much again. So we call Fortress for another opinion and estimate. I am so thankful that we contact them. Dan found a company to donate the needed Steel piers and they provided the labor and equipment to install. Now we can finally start to rebuild our home knowing that we have a secure foundation to build on. Dan and Cathy are truly a great people to work with, so call them before you call anyone else. Thanks again for all you have done for my family.
J S
14:47 18 Aug 16
I called to have someone come out to look at part of our foundation that was crumbling. This was a 2 year old house. Dan, I may have the name wrong. Came out for a free estimate. He walked around the house. Told me the basics about foundations and what to look for in the future. It turned out to be cosmetic and told me I could save some money by getting a little concrete myself. I was very happy he didn't pressure me into anything and was very informative. Had I known they also do drainage I would have called them before using a landscaper. I will be using them in the future, I wish I wouldln't have to but I'm sure I will and Fortress Foundation will be my first call.
Robert Gallegos
05:07 02 Aug 16
This company is definitely the company to use!! Treat things like its their own, very satisfied.
Leighton Pinkham
13:17 16 Jul 16
As a real estate broker it's imperative that I have a company that I can trust when it comes to foundations. I met Dan and Cathy 8 years ago and in that time have sent them dozens of referrals. I truly value their opinion when it comes to giving my clients honest and accurate information when it comes to their homes. More cases than not they've said the house doesn't need work and can show why the movement is normal settling. Having said that when they have had concerns their next step is to always have a structural engineer come out to create an official report. This is huge as many foundation companies will give quotes based on their opinions and in most cases they are not qualified to do so. The great part about Fortress is you get an evaluation and if the concern is there you know it's real. In the cases where work was needed they've always been professional, honest, prompt in communication, and received high remarks from my clients. This is huge as when I refer a vendor I want the absolute best for my people. If you're in need of foundation work or simply have concerns I would highly recommend Fortress!
Leighton Pinkham, Regal Realtors
13:16 16 Jul 16
As a real estate broker it's imperative that I have a company that I can trust when it comes to foundations. I met Dan and Cathy 8 years ago and in that time have sent them dozens of referrals. I truly value their opinion when it comes to giving my clients honest and accurate information when it comes to their homes. More cases than not they've said the house doesn't need work and can show why the movement is normal settling. Having said that when they have had concerns their next step is to always have a structural engineer come out to create an official report. This is huge as many foundation companies will give quotes based on their opinions and in most cases they are not qualified to do so. The great part about Fortress is you get an evaluation and if the concern is there you know it's real. In the cases where work was needed they've always been professional, honest, prompt in communication, and received high remarks from my clients. This is huge as when I refer a vendor I want the absolute best for my people. If you're in need of foundation work or simply have concerns I would highly recommend Fortress!
Kaitlin Leahy
01:25 29 Jun 16
I would highly recommend Fortress Foundation Repair! My fiancé and I were buying our first home and needed the foundation inspected. Not only were they fast at responding but were awesome to work with! Very honest with what needed to be done to make sure the house was safe. Great customer service from a hardworking, reliable company! I will definitely be referring all of my friends and customers!
Kaitlin Waller
01:23 29 Jun 16
I would highly recommend Fortress Foundation Repair! My fiancé and I were buying our first home and needed the foundation inspected. Not only were they fast at responding but were awesome to work with! Very honest with what needed to be done to make sure the house was safe. Great customer service from a hardworking, reliable company! I will definitely be referring all of my friends and customers!
Eric King
02:59 06 Jun 16
I contacted Fortress Foundation after several attempts to contact the non responsive business who repaired my parents' home, which I have aquired. Cathy was very helpful and knowledgeable and led me in the right direction. I look forward to working with them to get our home back in shape!
Terri Goacher
18:31 29 Apr 16
I was concerned about cracks in my ceiling so I called Fortress. I was relieved when they said it was normal shifting, but no foundation problems. Thank you Fortress!
Jonathan McDonald
20:44 19 Apr 16
I have had the opportunity to work with Dan on more then one occasion and he has shown to me that he is an honest and hardworking business owner and no matter the situation he has always put his client first.Thank you Dan for everything.
Brent B. Johnson
15:42 28 Mar 16
I would highly recommend Fortress to anyone needing serious foundation repairs. Their attention to detail was exemplary. The foreman was a perfectionist and would not call the job finished until satisfied with getting the house back to an exact level condition. We contacted several local foundation companies for estimates. Fortress was by far the most professional and most reasonable given the amount of work required.
Ellyn Hundley
21:52 16 Mar 16
Stephanie P.
03:19 08 Mar 16
Dan and Kathy were great. The foundation inspection was delayed due to a prior appointment before mine, but I was kept in the loop and well informed. When Dan came out to the house, he was not rushed even though it was late in the day. He afforded my husband and I all the time we needed to feel comfortable with the information he was giving us and ask questions. He explained normal shifting, water/management, and what concerning foundation issues would look like. In the end, he recommended some minor fixes to help drain rainwater away from the house in a particular area. He didn't find anything that required major fixing at this time and said to keep his information. The plan is to monitor the home over the next several months and he instructed us to call in the summer for re-evaluation. This is the "monitoring phase." I showed him an image by a structural engineer who inspected the house when we made the purchase and they also had not recommended any major adjustments (only found minor shifting). He explained that sometimes putting work into foundation with minimal needs can cause greater damage and that making changes to drainage and maintenance can be a better option. He offered services for trenching, but also gave us some ideas of how this can be done ourselves to save money. He was genuine and explained that they pride themselves on service quality and honesty (this is so hard to find in today's world!). I wasn't pressured to make any difficult decisions or dole out $$ for unnecessary service. I would absolutely recommend Fortress Foundation. Way to go guys! Keep your business values, they will bring you to the top of the industry. Thanks for everything!-Stephanie and Victor Perez
Sabrina Dickerson-Gaut
14:36 07 Mar 16
My house needed serious foundation repairs, or so EVERYONE told me. We had numerous foundation companies come out and give us estimates. Some said the house would need so much foundation work. The first company quoted me $12,800, the second company quoted me $16,500, another company quoted me $14,000. I was freaking out, wondering where I was going to get all this money, and how I was going to fix my house. We called Fortress Foundation and they came out and gave an estimate. They said my house wasn't that bad at all and it only needed to be raised 3 inches on one side of the house. They gave me a quote less than $4,000. I was so happy I was in tears. When I couldn't get financed, they helped me with other options, and stuck by me. They came out, their employees were friendly. They did an outstanding job, and did so in a timely manner. Fortress Foundation saved me!!! I have recommended them to several people and will continue to send anyone in know to them. They are honest people, truly here to help!! Thank you so much Fortress Foundation. I am so thankful for you guys! Sincerely, Sabrina
Jennifer Brown
13:42 02 Mar 16
An all-around pleasure. I have never had a more professional company do work for me. Such blessings to have an honest company speak the truth of what my issue was. I appreciate the 110% effort given. I will recommend them to anyone who has foundation issues. If it were possible to give 10 STARS I would.
Angela Hill
20:36 23 Feb 16
We were in need of a trusted foundation repair company to come out to a home we were considering purchasing. I called and received excellent service over the phone and they were able to schedule to come out the following day to take a look. Thankfully, we aren't in need of any work at the house. But now that I've got a connection, if I ever DO need work done, I will call Fortress. Responsiveness is important and this company performed perfectly. Thank you for doing what you said you would do! That's integrity!
Britanie Goodgion
23:29 19 Feb 16
we are in the market for our first home. we are on a budget so finding something in the area we want that is livable has been a challenge. at our age there is a lot to know and a lot to learn about homebuying. we finally found a house we liked and it was way under our budgeted price. our inspector came out and in his report he told us it had substantial foundation damage. I was heartbroken!!! I called several foundation repair companies to get estimates and they ranged from $4700 to $15000. I knew we couldn't afford that. I was telling a co worker about my plight and she suggested we call the company they used to repair their home. she said she was blown away at how honest they were and how easy the job went. I got the number for fortress foundation systems and called their office. I spoke to cathy and told her what was going on... the first thing she did was tell me to take a deep breath and not panic. the second thing? we're any of the people that came out structural engineers??? I had no idea what she was talking about so she took the time to explain what that was and why one was so important. I was literally shocked. finally a glimmer of hope, I had not had any the last few days. we schedule a time for dan to come out and look at the house and see what he thought. Upon his visit, he says, yes! there is definitely a problem but that for a home that is 70 years old it is really good shape. he discusses with me where he thinks the potential issues may be and suggests I call an engineer to get a full report. he said not only will we need it to repair the home but for a work permit for our city as well as to close on our loan because our specific type will require one. NONE of the other companies mentioned any of this information. I called an engineer off the list dan gave me and he got out the next day. when I received the report, panic set in again. 16 piers??? I sent it to their office and within 2 hours I had an estimate back and literally cried when I saw the price. I was so excited!! once the work started, the foreman jake came to me to let me know he spoke with the engineer and not all of the piers would be needed because they found old piers from previous work and they could adjust them!! I saved an additional $1125. the outside of our home and the flower beds looked like no one had ever be there. the honesty and integrity this company showed was exemplary. my flower beds were mulched when they were done!! the clean up was impeccable! without a doubt if you are in need of foundation repair, call fortress!!! you will not be disappointed!
Signal Ridge
20:42 10 Feb 16
Fortress Foundation Systems just completed another repair for us.We have been using FFS for two years. Dan and Cathy are awesome and treat you like family. Dan was on site to make sure all repairs and clean up are made quickly and completely. I would 100% recommend this company!!! Dan is very honest. I had three buildings looked at and he suggest repairs for only one and to watch the other two. There are so many companies that would have said lets repair all three buildings just to make a buck!! Thanks Dan for being one of the good guys!
Kimberly Rayas
15:38 25 Jan 16
When we were looking for a new home we found several we were interested in but were concerned there may be possible foundation issues on two of the properties. I contacted Fortress Foundation Systems and spoke with Cathy who was most helpful and gave me plenty of useful information before even scheduling our appointment. We had Dan meet us at one property the following day and before even going inside he told us to run! We went to the second property and upon inspection he said that this one needed some tweaking but didn't look major. He recommended we contact a structural engineer to get a specific repair plan and to ensure that nothing was missed. This way we have official documents to present to the sellers. We followed his recommendation and found out that the work was minimal and when approaching the seller they were agreeable to the repairs. Thank you both for not only taking the time to visit with us and check out these homes but to educate us in the proper way to go about foundation repair. You are right! Education is key!
Sam Cromley
16:50 13 Jan 16
The VERY BEST experience I've had with a foundation company. Dan & Cathy and the entire crew were absolutely fabulous, and I couldn't be happier with the work they did to our home. When we first bought the house the seller hired another company to do some foundation work and they were sloppy and did a poor job on the installation of the piers. This was the first house we've ever had with foundation issues so we weren't knowledgeable enough to know what questions to ask & how the work should look like.Fortress came in & walked us through the entire process, of what we could expect from them, and encouraged any questions we might have on how the work was done. Cathy was always very easy to get a hold of with any questions we had, even when it wasn't so easy to get a hold of me due to work. Haha! Even after the work was completed, they did a final walk through and made sure everything turned out to our liking & done properly. My wife & I really felt like they were looking out for our best interests and that they wanted to get the house right after the previous company's mistakes. I strongly recommend Fortress Foundation Repair Systems for any foundation work you may have, they were great & I can't say enough positive things about the way they do business.
Brent Gardner
22:14 09 Jan 16
I can't comment on the quality of the work, but I was very satisfied with the free evaluation that I got. I noticed some cracks developing in our ceiling, which caused me some concern. Dan gave me his honest assessment - no work would be necessary. He seemed very honest. If I have any trouble in the future, I'll definitely call Fortress first.
David Coggiola
20:36 14 Dec 15
Based on a recommendation from a home repair man we trust, Dan with Fortress Foundations came by to look at our cracks in our home which is now ten years old. He walked our property and found no structural problems. He told me if he had found any major problems he would have suggested our hiring an independent structural engineer. This from a man that sells foundation repair! So all we need is a painter to repair the few monir cracks in our ceiling and we're golden.THANKS, DAN, FOR BEING AN HONEST GUY! I HIGHLY SUGGEST DAN AND THE COMPANY!
Shane Weeks
23:00 19 Nov 15
Integrity! Dan inspected a home I just purchased which showed signs of previous foundation repair. With cracks still showing, he could have suggested additional work and I would have not known any better. Not only did he inform me that I required no additional work, he walked the property and instructed me on ways to prevent further foundation issues. Integrity!
David Lightfoot
22:45 19 Oct 15
We had some movement in our foundation and the doors were beginning to stick more in our house. Our problems were not a huge problem but more like an occasional nuisance that we didn't want to get worse. Called Dan out and he gave us a quote to put in approximately 32 piers on the perimeter of our house to correct and lift the house in appropriate places and at an acceptable price especially when compared to other companies. Dan and his crews showed up early on a morning and spent about a day and a half doing the required work. The work had been defined by a certified engineer and Dan's actual work exceeded the prescribed work by the engineer. Since then we have had no noticeable problems in the foundation. This work was done in the summer of 2012. So, we've been really happy with the work Fortress did. After the work was completed the engineer inspected the work about two months later to see that is was done within specs and we passed with flying colors. One of the best companies/contractors I've ever worked with. The office staff is also very courteous and helpful whenever anything (documentation, warranties, etc) is needed to support our repair transaction. Don't think we could have had a better experience with any other company in the metroplex.
Susie Sun
15:46 14 Sep 15
5 Stars Customer Service!!!Knowledgeable and Experienced!!!Honest and Reliable!!!Dan is Awesome!!!Highly Recommend!!!
Stacy Rose
00:20 04 Sep 15
Dan and Cathy are professional and great to work with. Fortress Foundation checked the foundation on a home my buyer was considering. I'm glad that we did! That home had issues that my buyer did not want to have to handle. Thanks Fortress for giving us information that enabled my buyer to make a more informed decision!
Laura Funderburk
13:54 29 Aug 15
I've had Fortress repair the foundation on two of my homes and also my mom's house. Needless to say, I was very happy with their work and would use them again in a heartbeat. They were professional and everything turned out great on all three homes.
Jared Guynes
19:32 29 Jul 15
Donavan Kuhlmann
16:35 22 Jul 15
Had Fortress Foundation inspect a home I am buying. They came out the next day and gave me a free honest inspection. I recommend Fortress Foundation to anybody that is looking for professional honest foundation company.
Melanie Millsap
17:59 23 Jun 15
we purchased our home in the summer of 2013. it is an older pier and beam that had previous work done on it and we were not given the paperwork in order to contact the company to have them come out under warranty. we found fortress foundation systems on the Internet and did some research and found their feedback to be outstanding! I called their office and was greeted by cathy who was so pleasant and helpful! she accommodated our hectic schedule and gave us an appointment for a weekend slot. dan came out on a Sunday afternoon and took his time and answered all of our questions and assured us we would not. go broke. he also informed us about the required city permit and the importance of using a third party engineer. the. other two companies assured us they would take care of the engineers report that we didnt need to worry about us. this is my first home, I am 25 years old, I am learning as I go but I want to learn this the right way. dan was patient and wanted us to beware of the pitfalls of homeownership. he told us to call him with any questions even if we chose not to use his company- use him as a resource. fast forward 6 months, we finally had saved enough money for the engineers report! we get the report back and I sent it to cathy at fortress, 2 days later I get an estimate back which was about 2/3s less than we were expecting... we scheduled the work for the following week, the crew arrives on time, I was walked through the process of exactly what would be taking place, they worked quickly and efficiently. they worked very well with each other, joking and helping each other. as the job was wrapping up that day the foreman walked me around my house and showed me what had been done and was everything taken care of to my satisfaction. my flowerbeds had been mulched!! such a wonderful experience. they all went above and beyond! I was also treated like an actual adult, not a 25 year old kid. I appreciated the respect. you guys rock! thank you!
partsnmotion
17:37 23 Jun 15
This is the best contractor ive ever done business with!! Got the job done quick, did everything he promised, beyond impressed with this company!!
Heather Moore
02:41 09 Jun 15
They are a great resource. I am in the industry and it is hard to find people I trust. They are honest and do a great job. They are always super helpful and I am glad I found them. Thanks Dan, Cathy and Tim
Kerri Morrow
16:52 08 Jun 15
I HIGHLY RECOMMEND THIS COMPANY!! I have everything good to say about them.. Fast and affordable!! Free estimate too!! I was afraid I would have to replace bushes but it actually looked better than before!!. Thanks for making the process SO easy.
Cathleen Gandy Lewis
14:37 08 Jun 15
Fortress Foundation is a great company. I've worked with them for years and they do wonderful work. I'm a Realtor and refer clients to them with no hesitation whatsoever! My clients are always happy with their work and thank me for referring them. They are honest and upfront. They've inspected homes that the owners (myself included on my own home) suspected problems and Dan has told them they didn't need any repairs. They do great work at very reasonable prices and stand behind it!
Nadia Capehart
21:17 29 May 15
Owning a home is one of the coolest, but most stressful things I have ever done.As a first time home owner, meticulously picking out every little fabric swatch and trinket to make my home perfect was such an exciting (albeit expensive!) task that I loved every minute of.Seeing my beautifully painted wall cracked all the way from the ceiling down the side of the door. I thought picking out accessories was expensive. Ha! The stories I was reading online about foundation repair were terrifying!After much deliberation, I got in touch with Fortress. There are a few other huge companies in our area but I usually always try to go with a local business as the experience is more tailored and one that is easier for me to handle. I was not wrong.From my first contact with Cathy to the job management done by Dan, I could not have asked for a better company or solution to what I felt was a scary situation.They made me feel comfortable from start to finish, their estimate was lower than the other two that I got and I felt like they truly had my best interest at heart.I run a business as well so I believe that I truly understand what customer service is because I do my best to offer the most top notch experiences to my clients and I believe that Fortress Foundation Repair really met and exceeded my already high expectations.
Jodi Whitsitt
17:10 07 May 15
Walter Leafman
19:11 06 May 15
This is the most dedicated and responsive team of all the foundation repair companies I talked with. Fortress answered all my questions and after several meetings and talking with other foundation companies I trust these guys completely. They were also slightly less expensive. I would recommend them completely and all the reviews on Angies list back that up!
Alan Walko Flocka
17:29 11 Mar 15
Kyle Thompson
19:53 19 Nov 14
If you need foundation repair, this is a great family owned company you can trust. They have excellent reviews all over the internet and there's no question they know foundation repair!
Shea Gasbarre
02:40 26 Feb 14
Carlye Seidel
02:38 26 Feb 14
Dominic Jameson
02:28 26 Feb 14
Danimal Huber
02:22 26 Feb 14
Perri Fontaine
02:12 26 Feb 14
Staci Lambert
02:10 26 Feb 14
Park R. Short
02:08 26 Feb 14
Catherine Pozzuoli
02:07 26 Feb 14
Bethany Boudreaux
02:04 26 Feb 14
Emre Bonilla
01:55 26 Feb 14
Collingwood Adams
01:46 26 Feb 14
Lloyd Mikida
01:42 26 Feb 14
Kenza Kaplan
01:38 26 Feb 14
Tyna McLaughlin Parish
01:33 26 Feb 14
Adrian Shaddock
01:29 26 Feb 14
Gregg Palumbo
01:18 26 Feb 14
Carrie Carrie
00:58 26 Feb 14
Garyabe Jeffrey Giles
00:54 26 Feb 14
Nikolas R Lopatka
00:46 26 Feb 14
Poon Velasquez
00:38 26 Feb 14
Kiere Baines
00:31 26 Feb 14
Raymond Milsted
00:29 26 Feb 14
Koglen B. Fynn
00:27 26 Feb 14
Cameron Macias
00:25 26 Feb 14
Zack Caneda
00:22 26 Feb 14
Bernardo Strange
00:13 26 Feb 14
Maddie Windsong Kasper
00:09 26 Feb 14
Stanley Bunk
17:41 25 Feb 14
Terry Horton
17:27 25 Feb 14
Sian Pelski
17:24 25 Feb 14
Curt Graver
17:22 25 Feb 14
Croix Hobbs
17:15 25 Feb 14
Dane Reuling
17:05 25 Feb 14
Barbara Feinberg
17:00 25 Feb 14
Manav Carnoustie
16:48 25 Feb 14
Kayan Hurren
16:40 25 Feb 14
Cherie Louviere English
15:57 25 Feb 14
Thomas Salucci
15:44 25 Feb 14
Dallas Edwards
14:53 25 Feb 14
Mishra RawMa WillSun
13:21 25 Feb 14
Trần Đại Thành
12:01 25 Feb 14
Trần Ngọc Thảo
11:57 25 Feb 14
Kerri Morrow
21:31 13 Dec 13
Had my foundation fixed this past week. If you are looking for for a great company to fix yours.... this one is definitely IT!! I had put off getting this done thinking it was going to be a big hassle. Couldn't believe how stress free it was!. Great people, great Buisness. THANK YOU!!!
Charlene McCuen Grundhoffer
01:33 05 Dec 13
Chip Toth
04:01 30 Nov 13
Paulo Graúdo
00:15 29 Nov 13
Google Rating
4.9
Based on 145 reviews
Fortress Foundation Repair Systems
4.9
Jeff Ryan
20:00 04 Nov 19
My name is Jeff Ryan and i have been the mortgage business for almost 30 years. I have worked with numerous foundation companies stretching from Texas to California. Cathy Hood with Fortress Foundation was by far the best experience from a foundation company that I have ever had. She was attentive to all of my questions and FAST!!! She text me at 10:30pm to give me vital information that I needed for next day. Lastly, her follow up was FANTASTIC! She made sure we got what we needed and that my client closed on time. I highly recommend Fortress Foundation and Cathy Hood.
Ellen Frost
23:30 30 Oct 19
We highly recommend Fortress Foundation Systems. After noticing signs of a foundation problem we contacted a structural engineer and requested quotes from several foundation repair companies based on his recommendations. We chose Fortress based on the many positive reviews. Our field engineer Chris Kennard and our foreman, Rene, were involved in every step of the repair process and kept us informed along the way. We experienced very little additional damage to our home due to the repair process. Just be aware the limited warranty is not automatic. Should plumber find any leak to your water/sewer system, even if it does not affect area work was done, you will not get the warranty.
Anthony Roberts
19:41 20 Oct 19
They were awesome. . I called them after I had a bigger and well advertised company out and do a study on my foundation which wanted 23,000 to do all the repairs and fortresses told me to hire a outside engineer before using anyone so I did I paid one $400.00 to do the hole house again and he said the foundation was level and fine and where I had door problem with add on that if I was to put rain gutters on their and also had all the other rain gutters spill out farther from my home foundation I wouldn’t need to do anything else. So what a blessing to have an honest Company tell me what to do that saved me a hole lot of money. Gutter people came out 2 days later and fixed everything to the Engineears request and said I wouldn’t have any more problems since I wouldn’t have any more water flooding to cause the movement on our addition of our sitting room and full handycap bathroom addition. Thank God we listen to them and got a Engineer out here or we would of really been ripped off . Thank you and God Bless. We would of really been stuck in debt we couldn’t afford at our ages and income. Thank youThe Roberts Family. I also told my kids, and grandkids about the problem and solved .
Rachel Boelens
18:45 26 Sep 19
We called Fortress to get a quote for fixing the drainage system around our house that was damaged by an new septic system install. Chris Kennard was extremely professional and informative. When they came out to do the repair the whole crew were so nice and respectful. Chris stayed throughout and made sure everthing was done correctly. And the best part, after completion, the project came in $300 under the quoted price! Appreciate their honesty and service.
Brittney Rogers
16:03 03 Sep 19
Cathy came out to check our foundation after our back door had been sticking. She was so friendly and walked me through the whole inspection. Luckily our foundation checked out in good shape and it's just from the long dry spell we've had causing our door to stick. I appreciate the free inspection and the peace of mind knowing our foundation is ok.
Denise Brewster
17:59 02 Sep 19
From start to finish, these guys were GREAT ! Cathy, Rene & April and the whole crew are just amazing people ! Had received about 8 estimates all over the board. These guys came in about 1/4 of most of the estimates, and completed the job in a timely manner. Very happy customer !!
hello you
15:00 29 Aug 19
We are in the process of buying a house and fortress foundation worked with our schedule to make sure we were taken care of during our option period. They didnt find any issues that were concerning as far as the structural integrity at this time. We were looking for someone to look at the foundation due to a rise and fall findings of the foundation. We called Fortress foundation because of their reviews about there customer service being great which is an understatement. We were told in layman's term what could be causing the issues and what we can do to confirm. They also gave solutions to the problems depending on which would be the issue. Thank you for your amazing customer service.
John Sundara
21:31 20 Aug 19
Incredibly professional, and lifetime warranty provided. It was just great to work with them. I didn’t feel like I was just another number customer trying to get a job done.
Hunter Greenslate
06:02 10 Aug 19
Jessica Burns
10:54 07 Aug 19
Worked with this company and it’s representative Chris Kennard and cant speak enough how much he cared about us and our project. Great work and great attention to detail. Would definitely recommend.
Tom Hughes
21:11 14 Jul 19
Francesca Alexander Hoffpauir
14:54 12 Jun 19
Fortress was great from beginning to end! We'd recommend them for anyone needing foundation repair - - friendly, transparent, and efficient! They are truly passionate about customer service as well as foundation repair. Thank you for everything!!
Martha Dempsey
13:06 25 May 19
Another foundation claimed there was a problem with the house I am listing with little explanation. Chris Kennard arrived on time, gave us a real education about Civil Engineering specs. He did a full survey and found the house was in full compliance. April in the front office was also wonderful!
Wayne Wagner
20:14 13 May 19
These people are top notch! I called 4 Foundation companies and then hire my own structural engineer. He laughed at the estimates I got with all the extra work that wasn't needed from the other companies. He then suggested two other companies, Fortress Foundation was one of them. So after having a total of 6 Foundation companies look at my property Fortress Foundation earned the work hands down.That has been a number of months ago now and I can tell you I'm just as happy with the work they did now as the day they finished.
Saint X Of All Time
19:06 02 May 19
Wow. Fortress Foundation was the third of three companies that we had to come to our home within the last two days to see if we needed any necessary repairs done. The first two, which weren’t horrible, said that we definitely needed to invest thousands into our home, which is currently only 10 years old. Cathy came out, assessed the situation very thoroughly and gave an honest opinion, stating that she wouldn’t recommend having any work done to it at all. How often does that happen? For the most part, never.... She was extremely nice and professional. I would highly recommend this company.
Ceterra Mitchell
19:48 20 Apr 19
Of all the people who have fallen through or not shown up, Chris Kennard came when he said he would! He reassured me that he was not here to sell us anything and he explained what he was doing. He was quick and he was kind to our family! I have been disrespected so many many many times before and I almost cried when he left! I will be calling Fortress no matter where I live!
Melat
19:09 11 Apr 19
Great customer service! We had noticed a few cracks around our garage area and wanted to know if we had any foundation problems. Found Fortress online and called them because of their reviews. Chris K came out to inspect our house and checked everything. He is polite, very helpful, friendly, and honest. He told us the foundation is within the acceptable standard range and isn't a concern right now. He is very informative and suggested us a few things that can help maintain the foundation. What an honest guy and great company!
Brad Parker
14:08 03 Apr 19
We were so impressed with the service provided by Fortress. We called them last minute and they worked hard to get a specialist to our house as soon as possible. We wouldn't hesitate to use them again in the future and will definitely recommend them to friends and family. Thanks again for the great service Fortress!
Mark H
03:43 23 Mar 19
Affordable company with great people. Mike came out to assess our situation. He is very personable and helped to ease our nerves and explain the processes involved. They came out, worked quickly, and were willing to work with us on the payment. We would recommend them to anyone.
Brant Downing
23:10 20 Mar 19
I like to say Thank you all for the hard work that you guys provided for us!!! They had there Challenges, but they got the job done!!! Thank you again!
Michael Turner
04:05 12 Mar 19
I wasnt sure what to expect, but the Fortress crew showed up exactly when they promised and did a thoroughly professional job. The final engineer's inspection found that the results met or exceeded specifications in all areas of the house. I would definitely recommend Fortress Foundation to others.
Joe Demain
23:29 10 Mar 19
Excellent communication, strong engineering suggestions, nothing but the best advice.Definitely the best in the business.
Jenny Messimer
14:00 09 Mar 19
Tasha Wright
21:51 01 Mar 19
Amazing customer service! Cathy has been amazing and the workers were very nice and efficient as well (even in the cold). They kept us informed throughout the entire process. Several other companies wanted to charge an arm and a leg. I highly recommend this company if you are needing your foundation to be leveled.
sr b
03:17 23 Feb 19
These guys are the best and are very responsive. They are punctual, polite, and have a strong work ethic. They put the customer first. Their pricing is very competitive. And they helped me navigate a difficult situation with the engineer I hired and went above and beyond In their customer service. I highly recommend their service.
Andrea Starnes
18:29 21 Feb 19
We called Fortress Foundation because we had noticed some cracking in a few spots in our home and braced ourselves for expensive foundation repair. Chris came out and checked everything and let us know that he actually wasn't concerned, but that he could come back out to double check everything in a few months once everything is dry. He could have easily taken advantage of the fact that we were expecting work and he didn't, which is why I will call them again if I ever have concerns in the future.
Lindsey Fiegelman
16:20 19 Feb 19
I am blown away by the service and customer service FFRS has provided. I would recommend them to anyone.
Deborah Weber
15:46 14 Feb 19
They told me to get an Engineers report before getting estimates from Foundation companies.I did and was told I didn’t need any foundation repair. Saved me $4300. (Minus the fee for the Engineer). Was so relieved and happy I was told to get the report!
kimipoo Howard
21:16 06 Feb 19
I don’t know why I waited so long to write this review, but better late then Never. In October of 2018 we listed our house for sale. We needed foundation work and had already received several quotes. Then Michael Mercer came into our lives with his awesome personality and honesty about how much work needed to be done, how long it would take and how much it would cost. We were hooked from there. The company took excellent care of us from beginning to end. The office staff was super friendly and kept the communication lines open about the process. Once the work started, I got sooo scared my house would fall apart ( even tho Mike assured me in the past that it wouldn’t) I ran outside and yelled for the workers to stop. The head person in charge of the project ( his name slips my mind) came inside and re assured me that the sounds I was hearing was normal and promised me he would not lift my house no more then what was needed. My house was 30 years old. Once the work was complete, Mike came by and helped us make sure everything was done to standard and it was. There was minimal interior stress to the house. Nothing that could not be fixed quickly so we could get the house sold and the completed work was fantastic. I would highly recommend Fortress for any foundational repair. 👏🏾👏🏾👏🏾👏🏾
Jason Rodriguez
03:26 29 Jan 19
Excellent service, prompt and knowledgeable. Took the time to explain what i thought I was seeing so i had the same understanding. Problem solved.
Colton Lynch
20:41 22 Jan 19
Fortress Foundation was great to work with. They communicated excellently throughout the entire process. I would highly recommend Fortress Foundation to any one else. Excellent service and quality. Thanks!
Eric Lange
18:08 15 Jan 19
Very ethical, capable and transparent foundation repair company. Overall a great company to work with, I would highly recommend.
Darlene Grooms
17:20 09 Jan 19
Excellent foundation service from start to finish. Restored our home to original shape. No surprises and great pricing. Crews work was superior. Micheal Mercer excellent customer service.
Greg Rogers
15:56 03 Jan 19
I had no idea the process or how to repair foundation issues - I went online and found Fortress based on the reviews. Very glad I did. They walked me through everything I needed to do - and what they were going to do. Helped me along every step of the way. Always answered any questions I had and treated my home with respect as they did their work. Highly recommend them! Fingers crossed I never have to deal with foundation issues again, but if I did I will go back to Fortress.
Stephan Monreal
18:28 28 Dec 18
LILY WU PARK
16:10 28 Dec 18
From day one April picked up the phone very courteously and she sent Michael to inspect our house. Michael has been very helpful and honest to work with. The repairing crew members were professional and working hard to complete the work efficiently. Overall, we had a very good experience to work with Fortress Foundation Repair Services and we are very impressed with their service.
Albert Yamoah
17:37 21 Dec 18
This is THE company for comprehensive foundation repair. The value they provide is not only in workmanship, but also in educating you the homeowner on the problem, the solution, and the ongoing maintenance. They truly set our house up for long-lasting, fully-warranted success. Many "foundation companies" will set home owners up for instant failure by failing to disclose so much key information like the importance of both an actual structural engineering report from an engineer PRIOR to repair and a static plumbing test PRIOR to repair. Fortress is more than just a foundation company. They are the gold standard for comprehensive foundation remediation and their name is exactly what they will make your home.
Carla Miller
19:27 18 Dec 18
I would recommend fortress foundation to everyone! We were dreading having to get the foundation repaired. You sometimes hear horror stories. Well not with this company. They were prompt, honest, did what they said they would do, and were reasonably priced. Our foundation is now perfect. The customer service is top notch!! I would definitely make the same choice again if needed.
Lesa Frawley
18:48 08 Dec 18
I can't say enough Amazing things about Cathy with Fortess Foundation, she is a guardian angel. I had already been taken advantage of by a previous foundation and remodel company and was at a loss cause I still couldn't live in my house. Cathy came out the day after I called, walked me through everything, had me laying on the ground looking under the house and explaining what I was seeing and what would need to be done. She not only listened to my horror story but reassured me that We could fix it. The crew that did the work was great, I stopped by and the site manager talked through status with me and what was being done. When the work was finished Cathy still went out of her way to help my find reliable trustworthy contractors to finish the remodel work I still need done to be able to move in. I cannot say enough or sing the praises of Cathy and Fortess Foundation they are more than just a business but Amazing human beings.
Sara Blackwood
17:25 08 Dec 18
The crew from Fortress Foundation did a great job repairing and lifting my pier and beam foundation. They replaced 8 piers and a support beam the length of my home in two and a half days. Their costs were competitive, the communication with everyone involved was impeccable, and they left my property looking better than it did before they arrived. Very pleased working with FF and would look to them for any other foundation needs if I switch homes in the future.
Matt McCombs
16:34 06 Dec 18
Quick responses. Great service. Reasonable rates. Would use again!
Gaynel Richie
21:11 19 Nov 18
Best foundation company I've ever used! It was also my first choice after interviewing four other companies to repair my foundation problems after noticing a crack in the floor running from one end of my house to the other. Michael came out to assess our situation and spent all the time we needed explaining the root of our problem and options for repair. We chose Fortress based on their excellent Better Business Bureau rating and Michael's professionalism, understanding of our needs, reviews from past customers and his honesty. The repair team arrived promptly on the scheduled day and worked diligently until the job was complete. Michael showed up with the team to explain the process, again, and answer any questions we had. Some of the cracks we had noticed even closed up after Fortress fixed my foundation. Michael has since followed up to make sure everything is OK and we are satisfied with their service. Couldn't be happier!
Lanita Pierson
04:27 16 Nov 18
I’m a local Realtor and today they really helped me out on a potential home for one of my Buyers
Jon Gill
04:53 05 Nov 18
Awesome Company, they were very flexible with the schedule. It was thunder storming the day off my appointment, they were able to come the very next day and do all the work. They did a great job and were very friendly. Would definatly recommend this company to everyone!
Julie Ballantine
04:19 02 Nov 18
My clients rely on excellent referrals for every aspect of their home beginning with the foundation. There is NO company out there like these guys and I proudly recommend Fortress. They are honest, do excellent work and my clients love them! I do too!! They did a great job on my home. Hands down, good people - extraordinary company.
Derek Lane
13:34 11 Oct 18
Extremely impressed with Fortress Foundation. We needed piers for an addition that was sinking. I called and Hayden was out the same day for an inspection. His crew was out 3 days later. They did excellent work, finished the same day, and cleaned up all the mess. Great company, competitive pricing. Would definitely recommend to others.
Penny Murray
01:19 11 Oct 18
Fortress foundation was a great company. They did inside & outside piers at our home. They cleaned up after themselves and worked in a very timely manner. The men that came to the house were all very nice & respectful. The process itself is not fun but they try to help you feel as comfortable as possible. Our house is perfectly level again. Feels good not to worry anymore.The were also reasonably priced! Thanks fortress!
Jennifer Nguyen
22:11 10 Oct 18
We knew we needed foundation work, but we were so nervous because we knew nothing about it. So many companies want to take advantage of you and just "sell" you. Cathy was a true gem. Treated me like family from the get go. She answered all of my questions and took care of everything. The work was done professionally and they were kind and explained everything they were doing. We are so pleased with the end result and thankful we didnt go with anyone else. Thank you for going above and beyond and making this process as painless as possible!
goga life
16:05 09 Oct 18
Michael from fortress foundation from the beginning made me feel very comfortable, informed me of various pier types and thoroghly examined the house for elevation on his own even though I had engineers report. He was very responsive to my texts and phone calls. Which was a welcome change from another foundation company that was very hard to get ahold of. I am satisfied with the work Fortress has done on my house , they even filled up most of the cracks in the brick all around my house as a bonus from their work. I recommend them for your foundation work. The structural engineer after checking the house for new numbers said they did a good job. So I am satisfied customer.
Bryan Weber
18:52 03 Oct 18
Mike is a great guy. I had 2 other foundation repairmen come out to inspect my foundation. Of the 3 inspections 2 repairmen said I didn’t need pilings. Mike was one of those that said I didn’t need any repairs or pilings. He said as long as I watered my my foundation I shouldn’t have any trouble. He said the expansion gap for the brick, in time, might close up. But every where he measured, my foundation was not more than a half inch off. That is the same as one of the other repairmen said also. Mike did recommend rain gutters. I will be looking into that very soon. I think Mike is a great guy!! Thank you,Bryan W
Christine Dietz
18:17 23 Sep 18
After receiving a recommendation from a trusted friend, I contacted Cathy at Fortress Foundation. She was helpful, respectful, and informative about the current condition of my foundation. She examined the house and addressed my concerns. She showed me some areas to continue monitoring and informed that at present there is nothing wrong with the foundation. Thankful to have been provided with this recommendation.
Solomon Bachman
16:58 20 Sep 18
Michael came out and checked the deflection on our foundation to confirm that it needed to be serviced. His communication was excellent and we found that we probably needed to add some piers. Michael explained the process and recommended some structural engineering firms that would provide a 3rd party report of the work needed on the foundation. Instead of using in-house engineers Fortress uses the 3rd party engineers so that you as a homeowner know for sure that you are not being sold solutions you don't need. Michael worked with me to schedule the required repairs as outlined by the engineer and explained what would take place. The repairs were completed on time and to a very high standard. I am extremely happy with the foundation work provided by Fortress and it was a pleasure to work with them. I would definitely recommend them to everyone!
Thomas Bouras
17:32 12 Sep 18
Professional, prompt, and practical are the best was I can describe my family's experience in dealing with Fortress Foundation Repair Systems. They quickly formulated a reasonably priced and high quality solution to our foundation problems that were plaguing an interior tiling job. The staff was respectful, knowledgable, and helpful in not only completing the job, but doing so in a way that allowed us to remain in our home instead of having to book a hotel. If you are in need of foundation work, have confidence in choosing Fortress.
jddevelde
17:47 11 Sep 18
Very professional. Finished on time and cleaned up. Did a good job. I would recommend them.
Gabby Eborall
17:36 07 Sep 18
Very professional, great customer service and top quality work.We highly recommend Fortress Foundations.
Debbie Long
17:05 01 Sep 18
Great communication, tells you what is going on. Great customer service, Not in it just for the money. Could have told me anything to make money, but delivered good news and conservative steps that saved Me money instead. Loved Cathy, made a friend! Can't say enough positive about them. Don't hesitate to use them!
Leo Green
13:23 30 Aug 18
Great service. Fortress did a wonderful job fixing my foundation. The entire process was painless, and the price was right too.They also did a great job cleaning up the area around my foundation after their work. They managed to save the mulch around the side of the house for planting.
Sean McIver
01:11 29 Aug 18
Very easy to deal with, excellent work. You will pay a little more, but the certainty of having an A+ BBB rated business, and the security of having an engineers report is worth it.
Tara Urbanski
16:56 21 Aug 18
This company did a great job fixing our foundation issues. They were quick to address any concerns we had and walked us through the entire process from evaluating our property, to fixing the issues at hand, then following up with a post evaluation. Micheal was spot on with his initial evaluation of our property, which was confirmed from our structural engineering report. The foundation work was completed in one day and post evaluation completed the next day. I would definitely recommend this company to anyone needing foundation work. They were friendly, professional and honest about what needed to be done, with fair pricing. I will also say their employee Micheal went above and beyond to ensure we were happy with the work completed.
Kevin Nix
23:04 19 Aug 18
Choose this company because of there reviews and wasn't disappointed with my choice at all. They had great pricing while offering a lifetime warranty . Awesome customer service and communication from beginning to the end. Michael was great walking us through everything happening , with what was going to happen and what to expect keeping us updated without having to ask. Will refer to family and friends.
Kristen W
18:16 19 Aug 18
What a great experience! Michael is absolutely wonderful, he went above and beyond for us. Fair pricing for excellent work! The crew that came out to my house did an amazing job! I would recommend them a million times over! Thank you Fortress Foundation!
kim rozendaal
23:45 18 Aug 18
Very competitive pricing. They did a great job, worked quickly and efficiently, and cleaned up when finished. Michael was easy to work with and explained the whole process.
Billy Simpson
00:16 16 Aug 18
Very accommodating with my inspection schedule time. Didn’t try to sell me on unneeded work and said they’d be happy to check in later down the road to see if anything changes. In three words, accommodating, friendly, and honest.
JamesTexCol
21:20 09 Aug 18
These guys did a great job. Their bid came in lower than I expected and workmanship was great. Would highly recommend to anyone needing foundation review/repairs. Hopefully I won't need them in the future; but if I do I will definitely use them again.
Brenda Mitchell
00:17 09 Aug 18
My Husband and I put off having work done because we really didn’t want to deal with the hassle. When push came to shove, the work was long overdue. We were lucky enough to call Hayden at Fortress and he made it easy and understandable. I really thank him for how he made it work for us. Definitely above and beyond. Thank you Hayden and the team at Fortress.
Holly Keller
15:44 03 Aug 18
AWESOME! AWESOME! AWESOME!Michael came out and assessed my home, showed me how to look for problems and alleviated my fears of having a problem-I don't have. He could've taken me to the cleaners and I wouldn't have known. However, he just gave me some tips on how to help prevent a problem in yhe future!VERY honest and forthright! I am so happy I called Fortress!
Russell Robertson
14:50 03 Aug 18
I can’t say enough good things about this company and they work they did on my home. Colton led the charge and was a consummate professional from beginning to end. I even had him come check the foundation on the home we were purchasing. No pressure whatsoever and super friendly. I highly recommend Colton and the rest of the team at Fortress.
John Seitzler
21:46 01 Aug 18
Very pleased with Fortress, especially Colton. They treated us great, let us know how everything was going. We live in a 100 year old historic home in Terrell and they were able to lift the interior and stabilize the home. Excellent work! Highly recommend.
Frederic Fiege
17:33 31 Jul 18
Cathy came out the same day I called. Fast response. Very knowledgeable and helpful with tips on how to prevent foundation issues with my home. I would definitely recommend this company.
Linda Conant
03:30 25 Jul 18
Great company to work with. I dealt with Sarah at office and Hayden. Made me feel comfortable answer all questions and follow up till everything was finished.
Palmer Christopher
00:32 25 Jul 18
Great service, they are competitive in pricing and don’t overcharge. I recommend using a engineer for pier placement, this saved us money as competing bids wanted to place more piers than were necessary for structural stability. Service was courteous and prompt, without a sales job. We obtained 3 bids, fortress won on merit.
Darrel Nguyen
19:16 24 Jul 18
Fortress Foundation helped me do the repairs to my home earlier this year. My home required both interior and exterior piers and Fortress did an excellent job for both. The interior pier installation required going through the floor and foundation. Fortress made sure not to do any extra damage than what was required. I'm happy with their work and would recommend.
Lisa Yoder
20:43 23 Jul 18
From the first contact through the finished job we were very happy with the communication and the work done. The crew was hardworking. The supervisor kept us informed of the work and any changes they needed to make or challenges they had. Michael, the Field Specialist, who estimated the job, was very accessible making sure things were going well and following up with us after the job was finished. We even met the owner when he came on site to help trouble shoot a challenge. I was concerned about the digging that had to take place inside my house but the crew did a great job in keeping things clean and cleaned up nicely when it was finished.
ivantheaggie
15:41 06 Jul 18
I can’t say enough about Fortress Foundation Systems. This company and their employees are what sets folks apart in their respective industry. Colton O’Neill came out and got here exactly when he was supposed to(I’m big on being on time). I’m big on the little things too, so I’ll go over those first. 1. He introduced himself in a very professional and friendly manner. 2. He told me exactly what he was going to do and what he needed from us. 3. He was kind and willing to explain what happens to foundations. 4. He explained the process of what it will take to repair our issue. 5. Nothing major was wrong, but he let us know it might be smart to check in due to one area being slightly lower than the rest of the house. I am very pleased with the manner and respect I was treated with. Colton was a gentlemen and treated us as if we were family. You don’t get that with many other companies, trust me, I am a manager and deal with 100s of people on a daily basis. Fortress Foundation Systems set themselves apart because they understand what the consumer wants/needs! If you ever need your foundation inspected, you won’t go wrong with the exceptional service these folks provide!!!
J Dowden
14:33 01 Jul 18
Crooked house improvements. Excellent company; Fortress Foundation is professional from the top down. Respect and courtesy is channeled to the customer. All answers were satisfied for my ignorant foundation brain. Very happy with this company's operation and employees who give a hoot about their service and customer base. A special shout out to Jeremy and Michael, for going above and beyond in attention to detail that was not expected but, extremely appreciated. They are knowledgeable in skilled trades which carry over into the many aspects of home fixin' uppers! The front door is usable again, WOW! And interior doors do what they are supposed to do again. Thanks again Fortress Foundation.
Jessica Hicks
19:44 30 Jun 18
Michael and his crew were accurate and professional. They did the foundation work in a timely manner and even cleaned up the mess they made outside.Michael followed up after the job to ensure we were satisfied . Great customer service!
Rose
15:47 04 Jun 18
Colton and staff are very professional and efficient. I needed them to come out earlier that what was on their schedule and they made it happen. Thank you for going above and beyond expectations!
Andrew Baxter
16:03 07 May 18
We appreciated the attentiveness from Trey, Colton, and Victor. Colton was on site from start to finish and was able to address some of our concerns with the main support beam running directly under our house. They ended up saving us $1200.00 by resetting the piers and removing the stress placed on the main beam. We are very pleased with the work they did and will recommend them to others. Drew Baxter
Rachael Rossetti
14:01 05 May 18
We had Fortress do a check on our foundation to determine what work needed to be done. Michael Mercer was a pleasure to work with. He gave us an honest opinion and suggestion about seeking out an engineers advice before deciding to do any work. I greatly respect and appreciated his integrity.
JessicaTheTattooed Realtor
15:03 01 May 18
As a Realtor, having someone to recommend my clients call and knowing they will be taken care of, is paramount. This company has taken care of my clients with the same level of service I deliver. I am proud to say they will be taking care of my foundation soon. They are the only ones I trust. Plus, the warranty STAYS WITH THE HOUSE! Brilliant!
Mary Muller
18:02 30 Apr 18
Fortress Foundation Systems was the right company for us! I was extremely busy with work and my own house, however my Dad's house was in need of foundation repair. I spoke with Cathy, showed her the engineer's report, and outlined my desires. She did the rest! She scheduled all the work, followed up with me about progress, and was even able to start a week earlier than expected! The repair crew was prompt, efficient and very courteous. Cathy made the whole thing so easy. I don't think the project would have been completed had it not been for her. She really went the extra mile to see this project through to completion. This company came highly recommended to me. Now I see why! Not only do they deliver quality services, they are a pleasure to work with and care about the people involved in addition to the work they take care of.
John White
00:33 27 Apr 18
My experience with all of the people at Fortress was very positive. From the owners to the Crew Supervisor, Jeremy and the Crew Chief, Andreas, and the other crew, everyone was helpful, courteous and professional. The company was identified by the engineer who originally did my assessment. He gave me 2-3 company names he thought were reliable in DFW. I eventually chose Fortress. They are not the cheapest bid I had, but mid-range. More importantly, they told me what they would do, when and they did it on schedule for the price agreed. You expect that, but seldom encounter it. They met and exceeded my expectations. This is both art and science. With a 50 year old house and Dallas dirt, you cannot predict absolute success. However, these are honest, hard working people who earn their money with trrust and honest dealing. I couldn't ask for more. It takes 4-6 weeks for all the settling to occur and see what the results are. I'm 2 weeks into waiting. But I am satified now that if I do ever have an issue, these folks will address it with the same integrity they displayed thoughout my experience with them so far.
Jeni Adair
19:10 17 Apr 18
Can't say enough good things about this company. Michael showed up today and after thorough investigation about my concerns, he left without selling me anything - only advice for how to solve problem by installing gutters (which they do not sell). Grateful for a company with this much integrity.
Mike Humphrey
23:22 15 Apr 18
Professional. Dan came and looked at the areas of concern and determined no work was needed. Gave me a referral for an engineering firm that I could use in case I still had concerns. Straightforward and honest.
Jason Levi,
13:01 12 Apr 18
Reliable, Rock Solid and Reasonable... Did exactly what was needed at a fair price with a super fast completion...
Mohit Patel
17:32 25 Mar 18
Best foundation company I have found to date. They did foundation work couple of years ago and they did an amazing job. Recently my house needed more foundation work and I used them again - they never disappoint. Cathy is always there to answer any questions that I may have and always there to help. They go above and beyond to make sure you are satisfied with the work that's completed. Customer Service is top notch! Highly Recommended!!!!
Brooke Somers
22:44 01 Mar 18
Fortress did a wonderful job. It was a pleasure working with both Trey and Michael.
Sam Thomas
20:06 01 Mar 18
Trey, the site manager, was very helpful over the phone. He answered all my questions with a level of expertise that I appreciated. I know if anyone has foundation questions they'd love answered over the phone, Trey will do a great job 🙂
Ryan Kaiser
17:38 09 Feb 18
Top foundation repair and drain/irrigation company in Dallas. In an industry filled with bad people these guys are one of the few good companies. They are honest, hard working, and do exactly what they say they are going to do. There is no BS when working with these guys. The quality of their work and quality of materials they use are top notch. Other companies will buy the cheapest materials and equipment possible to make higher margins. These guys do not do that and IMO are completely honest and ethical. The owner Hayden is one of the best people I have ever worked with on a project on any of my homes. He is truthful, punctual, gets the job done quickly and accurately the first time and is not overly expensive by comparison to some of the guys in the industry. He also knows his stuff which is why he comes highly recommended by some of the top structural engineers in DFW. He is easy to talk to and doesn’t BS you at all or try to upsell you on anything that your house doesn’t need. He even suggested we do less on my project to save me some $ because he didn’t think what I wanted to do was completely necessary. Very few people have the morals and ethical standards he does.Additionally his crew is thorough and pays extremely close attention to details related to whatever project they are working on.In and industry full of scumbags (for lack of a better word) similar to the roofing industry, Fortress Foundation sets themselves a part and their customer service and work is unmatched. If I ever have another foundation or French drain issue these are the guys I will use. Can’t rate these guys high enough.
Wayne Bice
17:06 04 Feb 18
Fortress did a great job on my home that other companies wouldn't touch due to some severe structural damage. They showed up and got right to work and finished in a timely manner They were very professional throughout the whole process.
Vio Berari
19:12 31 Jan 18
Great service and very knowledgeable. He came out and was honest with not needing any further work than gutters to fix the small problem. Will use again.
greg sens
16:07 31 Jan 18
I noticed some settling in my home and was very concerned. Other companies wanted thousands of dollars to correct the issue. I was ready to pay then decided to call Michael and am very happy I did! He came out and we had a very long discussion. He communicated clearly that this was normal and I only needed to water my foundation. He helped me understand what was happening with my foundation and it was not necessary for repair. Needless to say I saved a lot of money. And I'm very grateful.
Nikalina Herod
16:43 12 Jan 18